Investing in an order management system for you business is a crucial step in keeping up with your competition and staying ahead of the game. Having the proper OMS can make your business run more smoothly than you could ever imagine. When researching which OMS to invest in you’ll see that there are tons of available options.
So which one do you choose? During the decision-making process always be sure that your OMS includes these 5 advanced features. These features will not just help your business meet its full potential but also make your life so much easier.
Provides end-to-end visibility
Even if you have multiple sales channels, warehouses, and shopping platforms your OMS should be able to provide end-to-end visibility. It should allow you to measure inventory in terms of what is available, what is in demand, what has been allocated and what has actually been sold. This feature is key especially when you operate across multiple channels.
Provides complete inventory control
This is the main reason for many business owners to invest in a proper order management system. An OMS will synchronize everything multiple times throughout the day. When an OMS does its job you won’t ever have worry about a customer getting annoyed with an “out of stock” label on the product he/she is hoping to buy.
Integrated order processing with EDI system
Your OMS should be able to synchronize orders and manage inventory warehouse management with your EDI system. Don’t know about EDI? Well now is the time to invest in it. EDI is electronic data interchange that has been helping businesses share documents in a standard format for almost 50 years.
An advanced order management system will integrate with you EDI for greater inventory control and improved order processing. When these systems are integrated it will greatly reduce manual data entry since all of your company information will be directly updated into your accounting or back-office system.
Provides the best customer experience imaginable
This is crucial not just for running a business but for seeing it grow over time. The main goal of any business model is to increase profit margins. The best way to increase profit margins is to make customers happy so that they keep coming back. They won’t turn to your competitor if they are happy with the product and the process of ordering it.
An order management system will ensure that the customer has the best experience possible when making a purchase. It simplifies the shopping experience by easing the process of adding items to the cart and accepting secure payments.
Manage and enable dropshipping
If your business uses a dropshipping model you’ll definitely need to invest in an advanced OMS. Dropshipping is when you don’t actually keep your inventory on hand but instead it goes straight from the manufacturer to the customer. Needless to say this can get confusing if you don’t utilize the proper tools – like an OMS – to help you out.